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How Do You Know It Ain’t Broke

How Do You Know It Ain’t Broke

“How Do You Know It Ain’t Broke” is now available! We have all heard the old adage, “if it ain’t broke, don’t fix it”… How do you know it ain’t broke? There are many measures of success – revenue growth, profitability, market share, degree of personal satisfaction, and even the amount of impact you and your company are having on society as a whole. All of these measures are relevant. However, here I will define success as operating at optimal efficiency – generating the greatest amount of revenue possible for each unit of cost while maintaining the highest level of client and employee loyalty–(the determinant of being broken or not). Is your organization operating at optimal efficiency? Let’s find out, as I focus on elements that affect the company’s overall efficiency but are often overlooked – elements that form the foundation of a High Efficiency Model (HEM).

At this juncture, any institution would be hard-pressed to increase profits by increasing customer cost. Add the burden and expense associated with increased regulations from government overreach and it is easy to see why companies are struggling to deliver on shareholder demands. Firms are looking for new ways to realize a profit. I hope to contribute to the effort by sharing a model that naturally reduces waste as passionate people perform at optimal efficiency… because they want to: The High Efficiency Model.

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Training Materials

Training Materials

First Impressions (FI) is a trademark training of Seamans & Associates that promotes the elimination of two “client touches,” or steps in the overall process of client acquisition and deal closure. It emphasizes the significance of the first impression the employee makes on the prospect or client by demonstrating a profound knowledge of the client and the “client’s client,” passionately engaging the client on relevant issues at the initial meeting.

 

Loyalty Selling (LS) is designed for the “first-touch” employee who has the initial opportunity for client engagement. The training takes them through a process of asking the right questions, capturing the right information, and acting out of concern for the client. It is a two-day enrichment/growth experience that will produce lasting benefits to the employee, the client, and the company.

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